The Financial Benefits of Addressing Complaints: A Strategic Approach

As someone who has worked in debt and corporate recovery for over two decades, I always take a cautious approach before legal action is considered. Even if you think you’ve covered all the bases and your letters or calls have been ignored, there could still be factors that haven’t been considered. In my experience, about 9 out of 10 cases eventually lead to problems, with 3 of those cases involving complaints that were not adequately addressed from the beginning.

Complaints Process

Dealing with complaints is crucial for several reasons. First, it can bring to light any in-house issues, such as a service or product being mis-sold, not meeting satisfactory standards, or not being fit for purpose. Second, addressing complaints early can help avoid legal problems and the associated costs of working with debt collectors, solicitors, or accountants. Third, keeping the customer informed throughout the process can help restore trust and prevent any escalation of legal action.

Legal Action

If you need to take legal action, it’s worth considering mediation as an alternative to court. The courts are often overloaded, and mediation can help resolve debt problems earlier.

Ultimately, dealing with complaints is a financially savvy approach that can save you time, money, and headaches in the long run. If you need further advice or suggestions, don’t hesitate to seek out the help of a professional.